I AGREE WITH THIS COMMENT. I'm also in IT (at my college), but I work in the back room tweaking the website and fetching things. I don't know how the Help Desk kids do it. O_O ;-)
I'm not in Tech Support (thank goodness!), but I'm our team's only remaining person who knows our system, which means fielding lots of questions. Overall, they're reasonable questions, but some come from incompetents who test my patience.
To be fair, it could have been much worse. (Part of why it made me so glad I don't work tech support is perhaps that I can easily imagine days where it was the easiest phone call to deal with.)
The actual problem was a cinch; I could have sorted it out in seconds if I'd been in the room. What made the phone call a trial was getting the person with the problem to explain what they'd been doing in sufficient detail that I could figure out what the problem they were having was.
Extra fun results from such situations when the person at the other end uses the wrong terms to describe what it was they were doing when things went kaput.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
no subject
I'm not in Tech Support (thank goodness!), but I'm our team's only remaining person who knows our system, which means fielding lots of questions. Overall, they're reasonable questions, but some come from incompetents who test my patience.
no subject
The actual problem was a cinch; I could have sorted it out in seconds if I'd been in the room. What made the phone call a trial was getting the person with the problem to explain what they'd been doing in sufficient detail that I could figure out what the problem they were having was.
no subject