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[personal profile] pedanther
I'm in IT, but I've always avoided working tech support. I don't want to spend all day having phone conversations like the one I just had.

Date: 2011-05-11 12:30 pm (UTC)
From: [identity profile] curuchamion.livejournal.com
I AGREE WITH THIS COMMENT. I'm also in IT (at my college), but I work in the back room tweaking the website and fetching things. I don't know how the Help Desk kids do it. O_O ;-)

Date: 2011-05-11 03:38 pm (UTC)
From: [identity profile] serge-lj.livejournal.com
That bad?

I'm not in Tech Support (thank goodness!), but I'm our team's only remaining person who knows our system, which means fielding lots of questions. Overall, they're reasonable questions, but some come from incompetents who test my patience.

Date: 2011-05-11 06:52 pm (UTC)
From: [identity profile] serge-lj.livejournal.com
Extra fun results from such situations when the person at the other end uses the wrong terms to describe what it was they were doing when things went kaput.

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