I AGREE WITH THIS COMMENT. I'm also in IT (at my college), but I work in the back room tweaking the website and fetching things. I don't know how the Help Desk kids do it. O_O ;-)
I'm not in Tech Support (thank goodness!), but I'm our team's only remaining person who knows our system, which means fielding lots of questions. Overall, they're reasonable questions, but some come from incompetents who test my patience.
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Date: 2011-05-11 12:30 pm (UTC)no subject
Date: 2011-05-11 03:38 pm (UTC)I'm not in Tech Support (thank goodness!), but I'm our team's only remaining person who knows our system, which means fielding lots of questions. Overall, they're reasonable questions, but some come from incompetents who test my patience.
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